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Do you still have a dial tone from your phone?
Is the phone number correct dial 17070 and check the correct phone number is repeated back to you.
What are the colours of the lights on the hub?
Try connecting the hub to the test socket with a filter to see if that works.
I understand this could not have happened at a worse time of the year but please try the above. I'll try to get back to you tonight but I'm sure you understand.
BT help team for faults are open, they're also open tomorrow on Christmas day, most other teams are closed from 6pm today until 8am Boxing day so perhaps you pressed the wrong option when calling.
I hope you get everything sorted 🙂
Sorry for not getting back yesterday (one drink too many). You need to report a line fault (don't mention broadband) on 0800800151. I doubt you'll be able to get through until Thursday though.
Meanwhile are there any BT hotspots your wireless can connect to?
Just noticed there is a mod on duty so I've asked them to take a look. At least it gets the ball rolling for you.
Unfortunately not. Have you looked for BT wireless hotspots near to you as you should be able to use them. At least it will ease the problem if you can.
I am so sorry to see that your connection isn't working.
Our suppliers, Openreach, will be closed today and tomorrow. However; it would be good if you could contact my team so we can do all we can to help you. To get in touch, go to my profile DanielS and then copy and paste the link which appears on the "Moderation Team Email Address" section. When we're all in office you should be at the top of our queue to help.