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Moderator
Moderator
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Message 11 of 18

Re: No Broadband Or Landline After Activation

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Thanks for doing that for me @Okob.

One of my team will be in touch with you on Thursday.

Can you drop me a private message too please? I'll be in the office tomorrow and I'll check to make sure we have all we need from you.

Thanks

DanielS

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Moderator
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Message 12 of 18

Re: No Broadband Or Landline After Activation

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Thanks for taking the time to do that for me @Okob.

To help save time, I've tested your line and got a message back from Openreach saying that there is a disconnection in the network. They believe that it is either in or near your home. I won't be in office tomorrow but I will be here on Friday. I'll check to see if we have had anything back from Openreach before I finish today. If we don't, I will ask one of my colleague's to check up on it tomorrow for me.

Thanks

DanielS

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Okob
Aspiring Contributor
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Message 13 of 18

Re: No Broadband Or Landline After Activation

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Thanks for looking into it.

It worked fine when we left the house earlier in the day. It didn’t work when we returned, just after receiving the activation email. It seems like we were disconnected instead of being activated.
Okob
Aspiring Contributor
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Message 14 of 18

Re: No Broadband Or Landline After Activation

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The Openreach engineers arrived this morning. They reconnected the line. It had been disconnected.

Thank you for your help
Moderator
Moderator
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Message 15 of 18

Re: No Broadband Or Landline After Activation

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@Okob Good stuff I'm glad the engineers got that sorted for you, I'll make  sure that @DanielS gets your message.

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Moderator
Moderator
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Message 16 of 18

Re: No Broadband Or Landline After Activation

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I am very relieved to hear that @Okob.

I've sent you a private message Smiley Happy

Thanks

DanielS

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Okob
Aspiring Contributor
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Message 17 of 18

Re: No Broadband Or Landline After Activation

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Thanks for all your help Daniel!
Moderator
Moderator
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Message 18 of 18

Re: No Broadband Or Landline After Activation

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You are very welcome @Okob.

I've done all I promised for you in my private message Smiley Happy

Take care and have a great day.

Thanks

DanielS

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