No Conduit to property

[Mdavison1]

We had an engineer come out to check before an install of  fibre Broadband.

However, upon inspection,  he couldn't see a conduit, and looking into it seems we never had one (until now we have been with Virgin, and that's seems to be buried wire). 

Whose responsibility is getting the conduit installed from the box to the property?  I would have expected it to be openreach, but can't see anything confirming that. 

[Keith_Beddoe]

@Mdavison1 

Openreach would be responsible for providing a connection to the local network. Is BT Retail your provider?

[iniltous]

What type of ‘fibre’ service are you getting , if it’s FTTC ( fibre to the cabinet ) , that uses the copper pair ,  it wasn’t unheard of , back in the day , when the cable company installed their cable , they ‘chopped’ the BT /Openreach cable , they shouldn’t do it , but it happened, so should the address go back to a provider using Openreach, work to replace the chopped cable would be needed, or it could be in an underground ducted area, the householder changed the property ( for example adds an extension ) and effectively covers up the OR duct entry point .

If it’s FTTP ( fibre to the premises ) then your property should have been surveyed , and if the surveyor noted the existing underground ducted feed , then the address would be assumed to be serviceable, if no evidence of duct because the area was underground fed but with cables direct in the ground , or an building extension   Has covered the duct entry , then the survey would have to arrange another method of install ( poles or new underground infrastructure ) 

[Mdavison1]

It's FTTP. The property was built in the 70s and the copper coming into the property seems to be just buried wire... no conduit. 

They came out on Thursday to look at the property (originally with a install date of next Wednesday) but after not seeing a conduit, they cancelled the install and advised "someone will be on touch"  but one of my neighbours was told by the same company it would cost 2.5k to install a conduit to service the property ... 

[VeteranISPUser]

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@Mdavison1wrote:

by the same company 

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Hi @Mdavison1   Have you ordered FTTP from BT Retail because it is showing as available? or are you referring to another company?

[ozsat]

We had connection issues for well over a year with BT and it tied in to wet weather. My susicion was water was getting into the cable.

We didn't have a connection box on the outside wall as the BT cable was buried in open ground from BT nearest connection box into the house. The whole estate is the same.

They fixed the issue by installing a new cable which required them to put a conduit in.

The whole process from a request for the conduit to it being completed was less than two weeks.

[iniltous]

If your FTTP order is with BT ( presumably it is otherwise why would you be posting on a BT consumer forum ) and the order was accepted because your address shows FTTP available, then something has gone wrong , it was very common in the 70’s for property’s to be fed with DIG ( direct in ground ) cables that appear inside the property, this is no good for FTTP installs , so if the area has been surveyed because the area is getting Openreach FTTP, before the property is shown as having FTTP available, the footpaths are excavated and small plastic chambers ( similar to the cable company ones ) are placed outside each property ,connected upto the existing network and new FTTP equipment installed in the existing joint boxes,  then when FTTP is available the install includes installing through these new footway chambers , through the front garden to the house wall, the fact that the installer was looking for duct , suggests someone messed up the survey and indicated your home already had duct , when in fact it’s part of a DIG estate….obviously all the neighbouring property’s will be the same , do they show FTTP as available too ?
Are you sure its BT and Openreach , as it’s only FTTPod where the customer pays anything extra towards the install, and BT don’t offer FTTPod, so the £2.5k figure for an install couldn’t be for native FTTP , unless they were a very long way from where OR FTTP infrastructure was positioned.

Are you currently a BT customer ( not on DV ) what does this site show for your phone number , use your address if the phone number isn’t recognised 

https://www.broadbandchecker.btwholesale.com/#/ADSL

hide your address or phone number if you post the results