cancel
Showing results for 
Search instead for 
Did you mean: 
northants
Aspiring Contributor
186 Views
Message 1 of 9

No DSL signal

My fttc broadband stopped working yesterday morning, I've got the hub 4 with separate Openreach modem. The DSL light on the modem flashes a few times and goes off before repeating the cycle. I've borrowed a home hub 5 and plugged this into the master socket hidden behind the screw plate, same result, left it for several hours, same. 

Last night I went through all the tests with BT help in India, despite saying I'd tried another hub they decided my modem is broken and are posting a home hub 5, its highly unlikely this is the issue since I've already tried a hub 5. 

How can I get an engineer to check the cabinet connection which is where I think the problem is? 

0 Ratings
Reply
8 REPLIES 8
Distinguished Sage
Distinguished Sage
182 Views
Message 2 of 9

Re: No DSL signal

Do you have dial tone at the test socket?

0 Ratings
Reply
northants
Aspiring Contributor
178 Views
Message 3 of 9

Re: No DSL signal

Yes the phone works fine.

0 Ratings
Reply
Distinguished Guru
Distinguished Guru
175 Views
Message 4 of 9

Re: No DSL signal

Exchange and cab number (if poss).

0 Ratings
Reply
northants
Aspiring Contributor
164 Views
Message 5 of 9

Re: No DSL signal

Rushden cabinet number 54.

0 Ratings
Reply
Distinguished Guru
Distinguished Guru
140 Views
Message 6 of 9

Re: No DSL signal

No fault listed for that cab.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
123 Views
Message 7 of 9

Re: No DSL signal


@northants wrote:

Yes the phone works fine.


Did you check that the phone number matches the number on your phone bill, just in case you have a crossed line?

Dial 147017070 and make a note of the number that is read out.

0 Ratings
Reply
northants
Aspiring Contributor
101 Views
Message 8 of 9

Re: No DSL signal

Dialled the number above and it was correct, run the quiet test too.

New hub arrived today and as expected doesn’t connect, flashing orange light.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
96 Views
Message 9 of 9

Re: No DSL signal

If you can't get any sense out of customer services, post back here and we'll get the mods involved.

0 Ratings
Reply