My fttc broadband stopped working yesterday morning, I've got the hub 4 with separate Openreach modem. The DSL light on the modem flashes a few times and goes off before repeating the cycle. I've borrowed a home hub 5 and plugged this into the master socket hidden behind the screw plate, same result, left it for several hours, same.
Last night I went through all the tests with BT help in India, despite saying I'd tried another hub they decided my modem is broken and are posting a home hub 5, its highly unlikely this is the issue since I've already tried a hub 5.
How can I get an engineer to check the cabinet connection which is where I think the problem is?
Yes the phone works fine.
Did you check that the phone number matches the number on your phone bill, just in case you have a crossed line?
Dial 147017070 and make a note of the number that is read out.