cancel
Showing results for 
Search instead for 
Did you mean: 
daviehop
Contributor
218 Views
Message 1 of 8

No Internet Available.

Have a solid blue light on my Homehub 5a, then this message appears,   " No Internet Available" does the screen shot give us any information ? is this a Hub problem ?wire lan port.png

 

0 Ratings
Reply
7 REPLIES 7
Sage
Sage
213 Views
Message 2 of 8

Re: No Internet Available.

Do you have a dial tone on your phone line?

0 Ratings
Reply
daviehop
Contributor
205 Views
Message 3 of 8

Re: No Internet Available.

I have a cordless landline phone incoming and outgoing calls are fine.

 

0 Ratings
Reply
daviehop
Contributor
200 Views
Message 4 of 8

Re: No Internet Available.

Just done a quiet line test on 17070 and there is crackling on the line ?

0 Ratings
Reply
Distinguished Guru
194 Views
Message 5 of 8

Re: No Internet Available.

Can you use a corded phone into the test point of your main telephone socket? If it's still noisy there You will need to report this to BT as a noisy line, don't mention the broadband.
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
daviehop
Contributor
190 Views
Message 6 of 8

Re: No Internet Available.

will have a hunt for a corded phone, is the above screen shot telling us there is something wrong with the phone line ?

0 Ratings
Reply
Sage
Sage
167 Views
Message 7 of 8

Re: No Internet Available.


@daviehop wrote:

will have a hunt for a corded phone, is the above screen shot telling us there is something wrong with the phone line ?


No, it is just that the phone line is a logical place to begin diagnostics. Any phone line problem will have an effect on your broadband connection.

You have mentioned cracking on the line, once tested from the test socket to rule out any internal wiring report a line fault.

0 Ratings
Reply
daviehop
Contributor
155 Views
Message 8 of 8

Re: No Internet Available.

Thanks will do.
0 Ratings
Reply