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daviehop
Contributor
174 Views
Message 1 of 8

No Internet Available.

Have a solid blue light on my Homehub 5a, then this message appears,   " No Internet Available" does the screen shot give us any information ? is this a Hub problem ?wire lan port.png

 

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7 REPLIES 7
Distinguished Guru
Distinguished Guru
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Message 2 of 8

Re: No Internet Available.

Do you have a dial tone on your phone line?

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daviehop
Contributor
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Message 3 of 8

Re: No Internet Available.

I have a cordless landline phone incoming and outgoing calls are fine.

 

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daviehop
Contributor
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Message 4 of 8

Re: No Internet Available.

Just done a quiet line test on 17070 and there is crackling on the line ?

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Distinguished Guru
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Message 5 of 8

Re: No Internet Available.

Can you use a corded phone into the test point of your main telephone socket? If it's still noisy there You will need to report this to BT as a noisy line, don't mention the broadband.
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daviehop
Contributor
146 Views
Message 6 of 8

Re: No Internet Available.

will have a hunt for a corded phone, is the above screen shot telling us there is something wrong with the phone line ?

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Distinguished Guru
Distinguished Guru
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Message 7 of 8

Re: No Internet Available.


@daviehop wrote:

will have a hunt for a corded phone, is the above screen shot telling us there is something wrong with the phone line ?


No, it is just that the phone line is a logical place to begin diagnostics. Any phone line problem will have an effect on your broadband connection.

You have mentioned cracking on the line, once tested from the test socket to rule out any internal wiring report a line fault.

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daviehop
Contributor
111 Views
Message 8 of 8

Re: No Internet Available.

Thanks will do.
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