I've gone 5 weeks now with no landline when I've explained that 2 members of my household are either writing their dissertation or working remotely. This combined with the fact that my neighbours now have a connection is unnaceptable. In my eyes, another 24 hours would be way too much. This has to be resolved this weekend.
no, there’s no “waiting for my turn” here, 5 weeks of BT changing the story. I was told this morning on the phone that “I don’t have a magic button” after I explained what the visiting engineer told me yesterday. Seems that there’s a lot to be done for customer satisfaction. To be the only household on the estate who hasn’t been reconnected seems to be a bit far in my books. I’ve not been promised Monday as a fix date after they “downgrade” my package to allow for a better chance of getting reconnected.
Moreover, I confirmed with the council that BT never had to dig up the road—a story that was relayed to me on several occasions...
Sorry but everyone who comes to the forum with a problem considers that a priority so when mods offer to help you then you submit and email then join the queue of others who have what they consider a priority problem. To ensure all priorities are treated equally the mods reply to each case in the order that the email requests for assistance are received. You just need to wait your turn just like everyone else looking for mod help
I think this thread has been exhausted. After all "BT doesn't have a magic button". My new fix date is Monday the 16th, marking the 5th week with no service. I think I'll end up back to square one seeing as this is now approaching the 5th promised date of resolution. We seem to be the only household who hasn't been reconnected. Other providers (Sky, Vodafone etc.) were all working 3 weeks ago.
As stated in my previous post, a car hit and critically damaged a green box connected to my estate and 3 others. 5 weeks have passed and I am still without service. To summarise:
It is essential that this matter is resolved since members of the household work remotely from home and are currently preparing thesis work. I once again reiterate the lack of professionality with the handling of my case.
Why post another tooic when you got all up yourself & refused the offer of help when advised what to do to get help in the prwvious one?
Thank you for your constructive reply. I wanted to clarify the facts in a more helpful and civil way. Regardless, I want to address why I was told so many conflicting stories and-above all else-why I'm not connected.
The only BT employees here are the mods who if you are in contact with will deal with querys in the order they are received, other than that this is mainly a customer to customer forum, i'm sure they'll respond when they reach your query