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Beginner
316 Views
Message 1 of 15

No broadband

We've been without broadband for over a week now, since 5 Jan 2021, and very little appears to be being done about it with no sense of urgency. I should add the phone landline is working fine so I don't know why the broadband isn't. 

Phoned BT FAULTS several times and always told "there's a fault in the area and engineers are working on it" however every day another 24 hours is added to the estimated completion time. I would really love to know what they are doing that is taking so long! I've not received any text or email updates despite being told I would. 

We're in national lockdown and trying to work from home and need the Internet for this and access to the outside world e.g. shopping etc so it's simply unacceptable. I'm thoroughly fed up

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14 REPLIES 14
Sage
281 Views
Message 2 of 15

Re: No broadband

Rugeley exchange?

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Beginner
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Message 3 of 15

Re: No broadband

Broadband availability overview
ADSL:
Yes
SDSL:
Yes
LLU services:
Yes
Cable:
Yes
Wireless:
No
BT Wholesale information
ADSL status:
Enabled as of 31/03/2000
ADSL Max status:
Enabled as of 31/03/2006
SDSL status:
Enabled
21CN WBC status:
Enabled
FTTC status:
Available in some areas
FTTP status:
Not available
Wireless broadband availability
Please use broadband checker section for Wireless availability
Cable Broadband Availability
Virgin Media:
Available in some areas

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Recognised Expert
263 Views
Message 4 of 15

Re: No broadband

@Shanna 

@pippincp asked if you are on the Rugeley exchange?

Kind Regards
CJT80
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"
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Beginner
258 Views
Message 5 of 15

Re: No broadband

@CJT80 @pippincp  yes I am

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Sage
218 Views
Message 6 of 15

Re: No broadband

Should be back up now. If not try rebooting the hub.

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Beginner
206 Views
Message 7 of 15

Re: No broadband

Sadly, it's not and I've rebooted the hub. Flashing red light.

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Sage
197 Views
Message 8 of 15

Re: No broadband

Enter your phone number here and let me know which cabinet you are connected to.

https://www.broadbandchecker.btwholesale.com/#/ADSL 

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Beginner
186 Views
Message 9 of 15

Re: No broadband

Cabinet 23

Exchange UPTON PARK

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Sage
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Message 10 of 15

Re: No broadband

Upton Park is a long way from Rugeley.😁

There's no cabinet issue listed for Upton Park so it must be a non-Openreach issue. I don't have access to BTWholesale.

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