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Message 1 of 9

No fibre in my house but all the neighbours have it.

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I’ve recent moved into a end terraced house and I’m told that there’s no fibre available. All my neighbours have fibre. Why wouldn’t my house have it? 

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Message 2 of 9

Re: No fibre in my house but all the neighbours have it.

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Do you have broadband or an active phone line ?

jf so enter phone number and post results otherwise use address

https://www.broadbandchecker.btwholesale.com/#/ADSL



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Message 3 of 9

Re: No fibre in my house but all the neighbours have it.

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Hello.

No so I used the full address. Got a red error message that read ‘The address does not map to Gold NAD key please proceed with postcode qualification’

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Message 4 of 9

Re: No fibre in my house but all the neighbours have it.

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My next door neighbours address gives me this... 

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Message 5 of 9

Re: No fibre in my house but all the neighbours have it.

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I can’t attach the screenshot 😞

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Message 6 of 9

Re: No fibre in my house but all the neighbours have it.

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Use camera Icon to post 

how to upload photo.PNG



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Message 7 of 9

Re: No fibre in my house but all the neighbours have it.

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Message 8 of 9

Re: No fibre in my house but all the neighbours have it.

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I’ve tried by it exceeds the size. 
Basically all of my neighbours (and I mean all) have fibre except my house. It’s not a new build. It’s an old terrace. I don’t understand why? 

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Message 9 of 9

Re: No fibre in my house but all the neighbours have it.

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You don't have a working phone line and the previous occupier may not have been with BT. As there is no routing information for the line it cannot give you a definitive answer on broadband.

Order a phone line first and the routing information should be updated the following Friday.