cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
832 Views
Message 1 of 9

No fibre in my house but all the neighbours have it.

Go to solution

I’ve recent moved into a end terraced house and I’m told that there’s no fibre available. All my neighbours have fibre. Why wouldn’t my house have it? 

0 Ratings
Reply
8 REPLIES 8
830 Views
Message 2 of 9

Re: No fibre in my house but all the neighbours have it.

Go to solution

Do you have broadband or an active phone line ?

jf so enter phone number and post results otherwise use address

https://www.broadbandchecker.btwholesale.com/#/ADSL



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
823 Views
Message 3 of 9

Re: No fibre in my house but all the neighbours have it.

Go to solution

Hello.

No so I used the full address. Got a red error message that read ‘The address does not map to Gold NAD key please proceed with postcode qualification’

0 Ratings
Reply
819 Views
Message 4 of 9

Re: No fibre in my house but all the neighbours have it.

Go to solution

My next door neighbours address gives me this... 

0 Ratings
Reply
815 Views
Message 5 of 9

Re: No fibre in my house but all the neighbours have it.

Go to solution

I can’t attach the screenshot 😞

0 Ratings
Reply
808 Views
Message 6 of 9

Re: No fibre in my house but all the neighbours have it.

Go to solution

Use camera Icon to post 

how to upload photo.PNG



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
807 Views
Message 7 of 9

Re: No fibre in my house but all the neighbours have it.

Go to solution
 
0 Ratings
Reply
801 Views
Message 8 of 9

Re: No fibre in my house but all the neighbours have it.

Go to solution

I’ve tried by it exceeds the size. 
Basically all of my neighbours (and I mean all) have fibre except my house. It’s not a new build. It’s an old terrace. I don’t understand why? 

0 Ratings
Reply
788 Views
Message 9 of 9

Re: No fibre in my house but all the neighbours have it.

Go to solution

You don't have a working phone line and the previous occupier may not have been with BT. As there is no routing information for the line it cannot give you a definitive answer on broadband.

Order a phone line first and the routing information should be updated the following Friday.