It says available as i say i had talk talk fibre until my contract ended on 15/12 i placed an order with bt that said it would be complete on 15/12 and i got a text yesterday at 18:30 to say my phone and fibre should now be life
The phone had to be provided first. Then a task would have been issued for an Openreach technician to re-route your line, so it goes via the fibre cabinet.
If you phone has only just become active then hopefully someone will be visiting the cabinet later on.
I assume you have unplugged and turned off the TalkTalk router, and now only have the BT home hub plugged into the phone socket?
By any chance, did you also have a white Openreach modem when you had TalkTalk fibre, and if so, is it now unplugged?
My fibre went off with talk talk yesterday as my contract expired so i assume bt take over the line and then provide a connection on it, however if the connection is not live or there are issues thenwhy send a text to say my services ate live
Thanks for clarification that you were using TT right up them ceasing, so problem lies with BT or OR.
I'm sure I did as instructed and Sky was unplugged when it went down and then I plugged BT Hub in and continued.
I would have been surprised if it was the hub.
Its unlikely to be looked at today.
Can you please confirm that you do not have a white Openreach modem as well?
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
No i dont have an openreach modem my smarthub plugs directly into an openreach filtered socket
I was only asking, as they were initially used before VDSL modem/routers became available, and ther have been issues where people have tried to connect the smart hub to the modem, by mistake.
Apologies if that cane across as being rude, bt are arranging an engineer visit in next 48 hrs
No I did not get that impression
Hopefully the visit will sort it out, but please update this thread with the outcome.
Hopefully the engineer will sort everything however should you need help I'd be happy to take a look at this for you.
Send us in your details using the contact the mods link in my profile.
@leegardner240477 it would be advisable to send your details to @StuartH now as currently it is taking 3 days for the mods to pick requests up. If the engineer does get you sorted out then just update this thread and the mods will know.
Saves you having to wait any longer if its not sorted out on Tuesday.