Solved! Go to Solution.
Welcome to the community forum. I'm sorry you've been left without an Internet connection. I'll be able to take a look at your connection and run a few checks on your line. Please can you send me in your details using the "Contact The Mods" link found in my profile?
Thank you for taking my call today. I've checked the details of your account and I can see that there is an open fault with BT Wholesale. An engineer has been booked for the 2nd of August and I'll follow up with you then to see how the connection is preforming.
My experience with BT has been humiliating to say the least. I have been without broadband Internet since 18th July. I registered the fault on the website, contacted BT multiple times by phone, online chats and on the BT care forum. all I got were empty promises of an engineer coming to fix the problem. On three different occasions I spent at least four hours in the house waiting for an engineer.
I have had Internet in my house in Nairobi since 2015 and never had service outage for more than 48 hours and whenever there were interruptions to service, I received emails and text messages beforehand. Or maybe I just dont understand that this is BT – they don't care for the rest. I am now grappling with having to go to work at night whenever I'm on call because I do not have Internet in the house – seriously, in London in this time and age?.
Or maybe I like whining – maybe it is normal to stay 3 straight weeks without service here in London and still receive a bill at the end of the month. Maybe it's normal to make empty promises – or even lie – and not feel sorry about it. In one instance, I am told that the line is faulty, on a different instance am told that I need to have replacement hub, then I'm told that an engineer needs to check outside the house then, in the house. Maybe it's never serious, I mean people lived without broadband in the 90s.
I'm left with no alternative but to cancel my contract if the problem can't be fixed by close of business tomorrow.
An engineer finally came to fix the problem!. It turns out that the hub was fine, problem was with the line, which would have never got me to the 52 Mbps that I have been paying for. Apparently I have been getting less than what I signed up for all along.