can you enter your phone number and post results remember to delete number http://dslchecker.bt.com/adsl/adslchecker.welcome
as you can see the dslchecker shows fibre is available to your phone number
see if mods can help you sort out your conenction they will post here
Sorry to hear the new service hasn't worked for you. I'll have this investigated, to see if we can get it up and running.
Send us in your details using the contact the mods link in my profile.