cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
420 Views
Message 1 of 23

No internet

Hi I just received my BT router and I connected it but it’s not working. I do not have internet 

0 Ratings
Reply
22 REPLIES 22
Highlighted
Distinguished Sage
Distinguished Sage
412 Views
Message 2 of 23

Re: No internet

@Priya86in 

Is your phone working?

0 Ratings
Reply
Highlighted
Beginner
410 Views
Message 3 of 23

Re: No internet

I do not have a phone. When I check it says broadband not linked to BT account 

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
405 Views
Message 4 of 23

Re: No internet

is this a new connection?

if phone not working hence no internet

most basis tool is cheap corded phone



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Highlighted
Beginner
400 Views
Message 5 of 23

Re: No internet

Yes it’s a new connection and I don’t have a phone. I just use the broadband. And I have never used a phone so I checked with Bt to make sure I can use net without a phone and they said yes. 

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
390 Views
Message 6 of 23

Re: No internet

you pay for the phone line whether you use it or not.  however if there is no dial tone on your phone line then you will not get internet.  the first stage of getting connected is your phone is connected



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Highlighted
Beginner
388 Views
Message 7 of 23

Re: No internet

I don’t have a phone and I don’t mind paying for the phone. How do I now use the BT since I don’t have a phone so I don’t know if I get a dial tone. Can’t I just connect to the hub and use the bt broadband because that’s what they said I could do. 

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
380 Views
Message 8 of 23

Re: No internet

basically no phone line working then no internet



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
365 Views
Message 9 of 23

Re: No internet


@Priya86in wrote:

I don’t have a phone and I don’t mind paying for the phone. How do I now use the BT since I don’t have a phone so I don’t know if I get a dial tone. Can’t I just connect to the hub and use the bt broadband because that’s what they said I could do. 


Without a phone, its going to be impossible to prove your line, however people often make the mistake of connecting the home hub to the wrong place, so its worth checking.

What does your master phone socket look like?

Keith_Beddoe_0-1577035081757.jpeg

 

Keith_Beddoe_1-1577035100602.jpeg

0 Ratings
Reply
Highlighted
Beginner
281 Views
Message 10 of 23

Broadband not working

Hi team. The net is not working. I do have a dial tone.