No internet

[Priya86in]

Hi I just received my BT router and I connected it but it’s not working. I do not have internet 

[Keith_Beddoe]

@Priya86in 

Is your phone working?

[Priya86in]

I do not have a phone. When I check it says broadband not linked to BT account 

[imjolly]

is this a new connection?

if phone not working hence no internet

most basis tool is cheap corded phone

[Priya86in]

Yes it’s a new connection and I don’t have a phone. I just use the broadband. And I have never used a phone so I checked with Bt to make sure I can use net without a phone and they said yes. 

[imjolly]

you pay for the phone line whether you use it or not.  however if there is no dial tone on your phone line then you will not get internet.  the first stage of getting connected is your phone is connected

[Priya86in]

I don’t have a phone and I don’t mind paying for the phone. How do I now use the BT since I don’t have a phone so I don’t know if I get a dial tone. Can’t I just connect to the hub and use the bt broadband because that’s what they said I could do. 

[imjolly]

basically no phone line working then no internet

[Keith_Beddoe]

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@Priya86in wrote:

I don’t have a phone and I don’t mind paying for the phone. How do I now use the BT since I don’t have a phone so I don’t know if I get a dial tone. Can’t I just connect to the hub and use the bt broadband because that’s what they said I could do. 

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Without a phone, its going to be impossible to prove your line, however people often make the mistake of connecting the home hub to the wrong place, so its worth checking.

What does your master phone socket look like?

[Priya86in]

Hi team. The net is not working. I do have a dial tone.