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Moderator
Moderator
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Message 11 of 23

Re: Broadband not working

Hi @Priya86in, welcome back to the community, I'm sorry to see you're broadband isn't working. I've moved your post over to your original thread to keep everything in the same place. What colour is the light on your Hub?

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Beginner
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Message 12 of 23

Re: Broadband not working

It’s irange

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Beginner
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Message 13 of 23

Re: Broadband not working

It’s orange

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Beginner
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Message 14 of 23

Re: Broadband not working

It was working fine till afternoon. After that it went off

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Sage
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Message 15 of 23

Re: Broadband not working

Do you have a dial tone on your phone?

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Beginner
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Message 16 of 23

Re: Broadband not working

Yes

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Beginner
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Message 17 of 23

Re: Broadband not working

Right now it’s flashing violet. Will it be done by tonight 

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Moderator
Moderator
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Message 18 of 23

Re: Broadband not working

@Priya86in, flashing purple means the hub is working ok but it's not connected to the internet. Can you check if the broadband cable (grey ends) is plugged in correctly? And if you're using a filter, check that's plugged in too.

Can you also confirm what socket you have? Keith has helpfully posted a diagram of these previously.

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Beginner
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Message 19 of 23

Re: Broadband not working

I just checked and it’s back to orange now. Everything is connected 

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Beginner
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Message 20 of 23

Re: Broadband not working

When will this get sorted

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