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Beginner
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Message 1 of 10

No openreach modem

Hi. I moved house this week and I am new to BT. There is no openreach modem in our house (one been installed but is missing).

Awaiting time for new one is 3 weeks ( that could extend due coronovirus). I dont have to tell you how annoying is that. Mobile signal is so bad and we don't able browse internet and I can't work from home anymore.

My question is : if I get modem from Ebay, if that will work ? How to make it working? Thanks

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9 REPLIES 9
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Aspiring Contributor
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Message 2 of 10

Re: No openreach modem

U mean the ONT missing ? Or router?

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Beginner
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Message 3 of 10

Re: No openreach modem

No ONT ( engineer call it white box). I have router. 

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Aspiring Contributor
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Message 4 of 10

Re: No openreach modem

FTTP OR V_DLS?

Enter your phone number and post result.

https://www.dslchecker.bt.com/

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Sage
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Message 5 of 10

Re: No openreach modem

You mean one of these?ONT-BBU-KalHendry copy.jpg

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Beginner
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Message 6 of 10

Re: No openreach modem

Yes. Can I buy one from ebay? Is one near me

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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: No openreach modem


@Kasmisia wrote:

Yes. Can I buy one from ebay? Is one near me


No, they have to be registered on the network before they will work.

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Beginner
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Message 8 of 10

Re: No openreach modem

Screenshot_20200329-100657_Samsung Internet.jpg

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Beginner
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Message 9 of 10

Re: No openreach modem

So can I connect router without 'white box?I can't wait that long for engineer with that. 

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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: No openreach modem


@Kasmisia wrote:

So can I connect router without 'white box?I can't wait that long for engineer with that. 


No, if there is only a fibre coming into the property. You cannot connect a router into that, as it needs an optical modem (ONT).

You may be able to use a BT Wifi/FON hotspot  to get Internet access if there is one within range, or get hold of a mobile broadband hub, if you have a 3G or 4G mobile signal.

If there is a copper cable pair coming into the house, you may be able to ask BT to provide standard broadband with a connection speed up to 13Mbs.