It's hard to know where to start.
A week ago I asked BT on 0800 800 150 to transfer our landline and broadband to a new address as we are moving house. There was a delay in the house move so I asked BT to cancel the move order which they did.
I gave BT a new date for the house move - 12th September 2019
We now have no broadband and no landline connection.
I phoned BT and spoke eventually with the connections team in Blackburn who sent me a minihub so I can use broadband via G4: that came a day later and it works OK.
But they promised landline and broadband would be restored. Nothing happened for two days. Then there was a text message to phone the credit referral team with an order number.
I did that and my wife (who is the account holder) spoke to them. They said the landline would be restored and I would be emailed when it was on. Nothing happened.
I got another text to phone credit referrals - I spoke to them - they passed me to complaints - I spoke to them - my wife spoke to them - complaints tried to speak to the connections team twice but 'it was a bad line' so they couldn't so they recorded my complaint and gave me a complaint number.
So far I've made about 10 calls to BT and no result.
To be fair this is the first time I've had a serious problem with BT but it's very annoying to have nothing happen.
I guess the next step is to write to The Guardian about it. Any other ideas? Does anyone from BT read these posts?
The best advice I can give you is not to read the Guardian.