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dfenceman
Expert
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Message 11 of 26

Re: No show for install

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Hi gutted,

 

Have you checked with https://www.btwholesale.com/includes/adsl/main.htm​l to make sure your line is capable of receiving over 40Mbps download speed ? 

 

I ask this as many posters recently have gone for Infinity 2 when their line is barely capable of receiving Infinity 1 speeds let alone Infinity 2.

Best regards,
dfenceman
gutted
Contributor
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Message 12 of 26

Re: No show for install

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I am not going to wait another 2 weeks then no one shows again i wish i have not bothered

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gutted
Contributor
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Message 13 of 26

Re: No show for install

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I have already checked but thanks anyway  i can get a high of 52mb and a low of 38mb

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AndyMaz
Aspiring Contributor
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Message 14 of 26

Re: No show for install

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@dfenceman wrote:

Hi @gutted,

 

Have you checked with https://www.btwholesale.com/includes/adsl/main.htm​l to make sure your line is capable of receiving over 40Mbps download speed ? 

 

I ask this as many posters recently have gone for Infinity 2 when their line is barely capable of receiving Infinity 1 speeds let alone Infinity 2.


What has that got to do with the Engineer not turning up?

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dfenceman
Expert
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Message 15 of 26

Re: No show for install

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@AndyMaz wrote:

@dfenceman wrote:

Hi @gutted,

 

Have you checked with https://www.btwholesale.com/includes/adsl/main.htm​l to make sure your line is capable of receiving over 40Mbps download speed ? 

 

I ask this as many posters recently have gone for Infinity 2 when their line is barely capable of receiving Infinity 1 speeds let alone Infinity 2.


What has that got to do with the Engineer not turning up?


Hi AndyMaz,

 

Not a lot, just had a chance to flag it up before the OP place an order.  Most posts on here are from people that find out after the event that they cannot get the speeds they hope for.

Best regards,
dfenceman
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gutted
Contributor
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Message 16 of 26

Re: No show for install

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I have phoned again and they said they will try to get a earlier date and will phone tomorrow i hope they stick to their word not a very good start

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Highlighted
Graham345
Contributor
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Message 17 of 26

Re: No show for install

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Have faith buddy, I've just migrated to BT from the EE filth and all went well. My install was done just at the cabinet though. Compared to EE, BT customer service is very good, I'm sure they'll have you sorted in no time.

gutted
Contributor
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Message 18 of 26

Re: No show for install

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never had a problem with EE
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gutted
Contributor
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Message 19 of 26

Re: No show for install

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Just had a phone call they are coming today between 8.00am  and 1.00pm i will update if they turn up fingers crossed

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dfenceman
Expert
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Message 20 of 26

Re: No show for install

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So what did you opt for, Infinity 1 or 2 ?

Will be interesting to see what speeds you get.

Best regards,
dfenceman
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