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Newbie
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Message 1 of 9

No speed increase after upgrading to Infinity 2

Hi upgraded and was supposed to be live on wednesday. checked speeds after reboots each day but no speed increase?

 

DSL uptime:0 days,00 Hours06 Mins39 Secs
 

 

Data rate:11.283 Mbps / 47.316 Mbps
 

 

Maximum data rate:11.386 Mbps / 47.801 Mbps
 

 

Noise margin:6.1 / 6.1
 

 

Line attenuation:19.2 / 16.8
 

 

Signal attenuation:19.0 / 16.8
 

 

thanks
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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: No speed increase after upgrading to Infinity 2

@lee74 

Perhaps your line cannot support a faster speed, did you check before upgrading?

The upload speed increase indicates you have been upgraded.

Check here to see what your line can support.


Broadband availability checker


Please remember to edit out your phone number before you post the results.

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Newbie
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Message 3 of 9

Re: No speed increase after upgrading to Infinity 2

we had fibre 2 about 5 years ago. We was getting between 69 -71 . we chose fibre 1 when we came back to bt and decided to upgrade at the end of the contract

 
 
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Newbie
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Message 4 of 9

Re: No speed increase after upgrading to Infinity 2

Screenshot 2020-04-24 at 10.18.24.png

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: No speed increase after upgrading to Infinity 2

Have to tried connecting to the test socket, just in case your internal wiring is affecting the connection speed?

 

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Newbie
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Message 6 of 9

Re: No speed increase after upgrading to Infinity 2

Hi Keith,

Thanks for the replies! Yes tried test socket , went through the forum before posting. Seems others that have had the issue have put it down to being stuck on fibre 1 profile. Problem seems to be getting bt to look at this??
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Distinguished Sage
Distinguished Sage
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Message 7 of 9

Re: No speed increase after upgrading to Infinity 2

You are not stuck on fibre1 profile, your speed is less than the cap.

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Newbie
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Message 8 of 9

Re: No speed increase after upgrading to Infinity 2

what do you mean? The stats are exactly the same give or take as Monday - Friday despite moving to fibre 2 on Wednesday?

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Distinguished Sage
Distinguished Sage
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Message 9 of 9

Re: No speed increase after upgrading to Infinity 2

If your speed was below the cap for fibre1 previously, moving to fibre2 won't increase it. You can't be wrongly capped at fibre 1 speed because you aren't even reaching the maximum, your speed would be 55 if your line was capable of faster but capped.

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