Noise Margin & IP Profile Reset? Slow download, hanging sites/apps, high latency, 3 visits t

[GD3 · Accepted solution]

It seems both the throughput and hanging website issues have been resolved with a card reset on the DSLAM on the road- also potentially resolving issues for up to 50 other subscribers across all the hosted operators.

[GD3]

This was two weeks ago, so I experienced the issue for a solid four months, and the line seems steady so far.

It seems that if I hadn’t pushed this far and remained so persistent then the issue would remain forevermore, eg until next hardware upgrade or a total hardware failure.

What I am waiting for now is a call back to discuss compensation for the service I was unable to use for 4 months, time taken off work for 3 engineer visits, purchase of two routers and loss of rental income for a month as my lodger moved out due to this issue- this was supposed to be Saturday or Monday but it’s Thursday evening now..

[pippincp]

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@GD3 wrote:
This was two weeks ago, so I experienced the issue for a solid four months, and the line seems steady so far.

It seems that if I hadn’t pushed this far and remained so persistent then the issue would remain forevermore, eg until next hardware upgrade or a total hardware failure.

What I am waiting for now is a call back to discuss compensation for the service I was unable to use for 4 months, time taken off work for 3 engineer visits, purchase of two routers and loss of rental income for a month as my lodger moved out due to this issue- this was supposed to be Saturday or Monday but it’s Thursday evening now..

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Good luck with a claim but as you don't have a business connection don't hold your breath.

[GD3]

Still nothing.. I called customer services today who said they could offer me £25. A bit insulting when I'm at least £550 out of pocket- £350 for days taken off for engineer visits, £100 on 3rd party routers and £100 for payments made while I had an unuseable service, not to mention to £550 of lost rent when my lodger left. Do BT not want to keep customers? 

[imjolly]

As @pippincp said you need a business connection/contract to be able to make that sort of claim

[CJT80]

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@GD3wrote:

Still nothing.. I called customer services today who said they could offer me £25. A bit insulting when I'm at least £550 out of pocket- £350 for days taken off for engineer visits, £100 on 3rd party routers and £100 for payments made while I had an unuseable service, not to mention to £550 of lost rent when my lodger left. Do BT not want to keep customers? 

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Perhaps you might want to put it in writing to BT? 

Here is their Customer Complaints Code of Practice.   The address to complain to is on Page 4.