So I was supposed to be getting a call from a supervisor today on my work number. I specifically told them not to call me on my mobile as I have virtually no signal at work. So a help desk representative rang me on my mobile (*facepalm*) and told me that the person that was supposed to be calling me wasn't available today and that someone else would be calling me tomorrow.
Great. I'm glad we sorted that out. Thanks BT, keep up the good work.
Meanwhile I've just had a lovely chat with a sales advisor at Zen Internet.
I'm going to give BT two more days to fix this mess becasue I'm a reasonable chap. If I don't have around 50Mbps down and 6Mbps up by then I'll be switching to Zen. Tick tock BT. Tick tock.
I know, but at least I won't have to deal with BT's terrible customer service when I'm trying to get the fault fixed. I understand that faults occur, it's the way a company deals with them that's important.
The Openreach engineers I've had visit have all been very nice and reasonable and get the job done. So I have no complaint with them. It's just BT that make the process of getting a fault fixed intolerable.
I finally got a call about the complaint I made about a week ago about the issues I've faced with the poor cabling in my area.
I was told that if I called Openreach and explained the problem, they would arrange for my aluminium cable to me replaced with copper.
So I rang Openreach and discovered that members of the public can't request any such thing and that it was the ISPs responsibility to arrange for work to be carried out through Openreach. So basically I've just been lied to and fobbed off by BT's complaints department! So I've now made a new complaint about that.
I've also not had a reply back from the mods of this forum after they told me to contact them.
I'm supposed to be getting another call tomorrow about the line fault so I'll see what they say. If they can't offer a sensible solution it's bye bye BT.
It can take up to 48hrs at present for mod to get back to you assuming you used the contact us link and did not send a PM