cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
638 Views
Message 1 of 4

Not getting guarantee

I am not getting the guarantee. Not even close. Supposed to be 28 Mbps and currently getting around 4. Been like this for a few weeks. Here at the stats: 

053FC53E-2E4D-4CFB-AC4C-7AB53C6C9116.jpeg

D06E3E27-E62C-46A8-9E76-257A1DCE74C1.png

Any help would be appreciated.

Product name:

BT Hub 6A

Serial number:

+084319+NQ65096923

Firmware version:

SG4B1000E020

Firmware updated:

10-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 0 Hours 54 Minutes 25 Seconds

Data rate:

4.30 Mbps / 10.00 Mbps

Maximum data rate:

4876 / 22118

Noise margin:

5.8 dB / 15.3 dB

Line attenuation:

40.1 dB

Signal attenuation:

42 dB / 40.1 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

224 MB Uploaded / 3 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-3ZH5

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-3ZH5-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

24:20:C7:76:21:F7

 

0 Ratings
3 REPLIES 3
616 Views
Message 2 of 4

Re: Not getting guarantee

Are you using the test socket with a filter to see if that improves your connection speed or at least improves your attainable speed

try quiet line test. Dial 17070 option 2 should be silent and best done with corded phone



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
603 Views
Message 3 of 4

Re: Not getting guarantee

Have taken the faceplates off the 3 sockets in the house but no test socket. I don’t have a dial tone on the phone so the quiet line test doesn’t work. I have some speed tests saved on my phone and the in mid March we were getting around 30 Mbps which is above the guarantee. 

0 Ratings
569 Views
Message 4 of 4

Re: Not getting guarantee

Report no dial tone on your line, it looks like there's a disconnect somewhere. Broadband will work with only one wire connected albeit slowly.

0 Ratings