I am looking for new things to try.
My router line stats are as follows (this is not a new account so has passed the settling time)
|Current Rate (kbps)||9995||39994|
|Max Rate (kbps)||15505||54079|
|SNR Margin (dB)||9.8||7.4|
|Line Attenuation (dB)||27.3||14.5|
A direct speed test from a wired connection gets 4.4MB/s so 35mbps - this seems short of the current rate but also way short of max rate. Filters are in place, there is nothing else on the line - what have I missed?
Do a quiet line test, 17070 option 2. Any noise report a line fault on 151.
Remove the master socket faceplate and connect to the test socket. Repost stats when connected for comparison.
if you remove the master faceplate you will find the test socket can you conenct to test socket with a filter and post stats
test socket shown by black arrow
are you using a BT hub? if so which version?
the one thing missing from the stats is internet connection time not system uptime which is different
your download speed of 35mb is correct for your current conenction speed after allowing for overheads
run btspeedtester and when first test completes then run diagnostic test and post results must be done wired and best done with IE/edge as problems with firefox and chrome http://www.speedtest.btwholesale.com/
your stats look like a previous infinity 1 package 40/10 mb
That is interesting. I just did that - great minds and all that, and I had some spurious results, however, I do have this...
IP Profile for your line is - 38.71 Mbps
So, despite the people on the phone saying it was not limited by package - it looks like it might be....