cancel
Showing results for 
Search instead for 
Did you mean: 
pookie
Contributor
245 Views
Message 11 of 22

Re: Not getting the upload speed quoted

Thank you. Is a factory reset when you leave the hh powered on and hold a pin in the hole for 15 seconds until lights flash or should hh be in standby? I ask as my download was mid 30mb but for last few weeks hasn't got above 20mb
0 Ratings
Reply
Distinguished Sage
242 Views
Message 12 of 22

Re: Not getting the upload speed quoted

yes that is a factory reset when you hold a pin in
pookie
Contributor
241 Views
Message 13 of 22

Re: Not getting the upload speed quoted

Thank you
0 Ratings
Reply
ryansjk
Aspiring Contributor
233 Views
Message 14 of 22

Re: Not getting the upload speed quoted

If the engineer checked the line and told me I'd get the max download and upload surely that means the connection to the cabinet is fine. I've tried factory reseting 20+ times and nothings changed. I don't think 6.5 is a close estimate to 13.5 at all. That's worse than half, 'estimate' or not. 

0 Ratings
Reply
pookie
Contributor
207 Views
Message 15 of 22

Re: Not getting the upload speed quoted

Do I need to use the BT provided red cable to connect hh3 to modem? As it was so long I use a shorter cat 5e cable. Could that have caused my speed drop?
0 Ratings
Reply
Distinguished Sage
201 Views
Message 16 of 22

Re: Not getting the upload speed quoted

Unless the lead is faulty it should have no effect
Distinguished Sage
Distinguished Sage
196 Views
Message 17 of 22

Re: Not getting the upload speed quoted

The shorter cable would not make a difference unless it is faulty. You could always swap them back just to be sure.

0 Ratings
Reply
Distinguished Sage
194 Views
Message 18 of 22

Re: Not getting the upload speed quoted

@ ryansjk

Are you doing the speedtest with a wired(Ethernet ) connection or a wireless one
0 Ratings
Reply
ryansjk
Aspiring Contributor
185 Views
Message 19 of 22

Re: Not getting the upload speed quoted

@john46 wired, with two pc's. Test was also tried on a Samsung S3 on wireless, same problem. 

0 Ratings
Reply
Distinguished Sage
180 Views
Message 20 of 22

Re: Not getting the upload speed quoted

Have you tried with any anti virus. You have turned off as some av's have given strange results
0 Ratings
Reply