I recently moved into a flat which is an old building and am trying to set up broadband. I have been told that my flat is not on the openreach data base so cannot get broadband (the previous tenants were on Virgin which does not need to be on the openreach data base, but only offer longer contracts whereas I need a 12 month contract). Our address is on the royal mail register but I cannot see where to try and register my flat to be on the openreach database. It is not a new build, and the other flats in my building are registered. Not sure what to do so any help would be really appreciated.
you would need to apply for broadband from BT but as @licquorice posted contracts are 24months - unless you are a student where term lengths are shorter
You would need to follow the process for ordering a new phone line first. Once that has been provided, then the Openreach database will be updated and you will be able to see what broadband options are available to you.
Place an order for a line only using this link - https://www.bt.com/landline/deals
If the address doesn't appear properly when you enter the postcode, there is a section underneath where you can manually enter the address. This will raise the order with the address showing as bronze and it will prompt Openreach to carry out a survey to confirm the routing. Once the routing is updated the order will then progress as normal. You can then add broadband once you have the line up and running.