Sorry, I'm not being awkward - I create podcasts and I had two interviews over Skype at set times this afternoon. I just wanted to get them done first...I will get onto the info you need right now. Thanks again for your help.
Well you are definitely on Infinity but your download speed is at the bottom end of where it could be and your upload is very poor. You only have an uptime of 14 hours, is that due to a deliberate action or the line dropping? Can you repeat the tests at the test socket of the master socket including a speed test and also do a quiet line test (dial 17070) to see if your line is noisy, again from the test socket.
The test socket is behind the bottom half of the faceplate of your master socket. By connecting to the test socket you are eliminating your internal wiring.