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KayW
Beginner
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Message 11 of 27

Re: ORDI REQUEST

We are not paying you yet. Its all very confusing. For us to have a line or broadband with u, apparently our adress need to be in your database. Weve been advised we can only have internet via a bt provider. So do we need a phone line with u first. Im confused.
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KayW
Beginner
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Message 12 of 27

Re: ORDI REQUEST

I cant purchase a phone line with you until our flat appears on your data base?? We have phone line which requires activation? but hopw can we do this, if our flat doesnt appear on your data base? There are other flats in our block who appear on your data base, just not ours.
Please can you advise. Its becoming rather frustrating. We where on the phone for hours last week to BT, and advised our address was added so we can actually buy broadband and line from you, and now we are being told we need to be paying for a line first?
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Distinguished Sage
Distinguished Sage
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Message 13 of 27

Re: ORDI REQUEST

use the link @DanielS has made available to you



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Moderator
Moderator
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Message 14 of 27

Re: ORDI REQUEST

Hi @KayW,

I'm sorry for any confusion. You should be able to order your telephone line only to be connected at your correct address. This is even if it's not listed on the Openreach database. Once your line is active, and routing updated, then you will be able to place your order to add broadband service. 

Thanks

DanielS

Community ModeratorDannyS
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KayW
Beginner
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Message 15 of 27

Re: ORDI REQUEST

Hello 

Broad band and lines deals come together with a cheaper package. Wouldnt this just be included in our braodband deal we get. other wise we will be paying double. 

 

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KayW
Beginner
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Message 16 of 27

Re: ORDI REQUEST

If we get a line seperatly.  Then order broadband??

 

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KayW
Beginner
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Message 17 of 27

Re: ORDI REQUEST

Hello, i have also done this, and spent hours on the phone to BT last week,  its suggested by Mod we buy a line first, however broadband deals include line, if we do line first then broadband its going to be double the price.  I just dont understand why others in our blocks flats show up and not our to go ahead and make a purchase.  

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Moderator
Moderator
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Message 18 of 27

Re: ORDI REQUEST

Hi @KayW

Thanks for posting back!

Sorry that you've beebn having problems.  You should still be able to place an order.  As the address isn't shown we would send it to Openreach as a bronze address.  Your best bet would be to order the line first and then we can look about the deals once that's sorted, given your situation.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

Community ModeratorRobbieMac
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KayW
Beginner
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Message 19 of 27

Re: ORDI REQUEST

Ok, but isnt line rental inc in broadband quotes? I see 25p/m plus another 2opm for line rental. Thats what i saw... if i add a line as well my monthly cost is higher. I thought it was inc in broadband package. Arghh. Its so confusing for someone whose not tech savvvvy
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Distinguished Sage
Distinguished Sage
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Message 20 of 27

Re: ORDI REQUEST

You can just order phone line first and when that is connected come back and mods will help with order for broadband. You will then include broadband with phone in package but only 1 line rental



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