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svenivarsson
Beginner
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Message 1 of 8

ORDI Request

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Hello,

Our address was amended by Royal Mail back in February 2018 and since then it doesn't come up on the broadband address checker.

I spoke to Openreach who said that BT needs to put in an ORDI request. We have both phone and FTTC from BT.

Is anyone able to help?

Thanks

Sven

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: ORDI Request

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Moderator
Moderator
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Message 3 of 8

Re: ORDI Request

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Hi @svenivarsson, Thanks for posting and welcome to the BT.com community forums. I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to raise the ORDI request with Openreach on your behalf.

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Community Manager
Community Manager
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Message 4 of 8

Re: ORDI Request

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Hi @svenivarsson 

I have your details now, thanks for sending them in to us 🙂

I'll send this off now, it usually takes about a week to 10 days for the address to get updated, so I'll get back to you as soon as it's been done.

Thanks

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svenivarsson
Beginner
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Message 5 of 8

Re: ORDI Request

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Great, thank you!

Sven

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Community Manager
Community Manager
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Message 6 of 8

Re: ORDI Request

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No problem at all @svenivarsson 🙂

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Moderator
Moderator
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Message 7 of 8

Re: ORDI Request

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Hi @svenivarsson  just to let you know that Openreach has now completed the update of your address record.

Cheers
John

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svenivarsson
Beginner
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Message 8 of 8

Re: ORDI Request

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Great, thank you!

Sven