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svenivarsson
Beginner
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Message 1 of 8

ORDI Request

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Hello,

Our address was amended by Royal Mail back in February 2018 and since then it doesn't come up on the broadband address checker.

I spoke to Openreach who said that BT needs to put in an ORDI request. We have both phone and FTTC from BT.

Is anyone able to help?

Thanks

Sven

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: ORDI Request

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Moderator
Moderator
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Message 3 of 8

Re: ORDI Request

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Hi @svenivarsson, Thanks for posting and welcome to the BT.com community forums. I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to raise the ORDI request with Openreach on your behalf.

Community ModeratorNeilO
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Community Manager
Community Manager
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Message 4 of 8

Re: ORDI Request

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Hi @svenivarsson 

I have your details now, thanks for sending them in to us 🙂

I'll send this off now, it usually takes about a week to 10 days for the address to get updated, so I'll get back to you as soon as it's been done.

Thanks

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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svenivarsson
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Message 5 of 8

Re: ORDI Request

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Great, thank you!

Sven

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Community Manager
Community Manager
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Message 6 of 8

Re: ORDI Request

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No problem at all @svenivarsson 🙂

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Moderator
Moderator
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Message 7 of 8

Re: ORDI Request

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Hi @svenivarsson  just to let you know that Openreach has now completed the update of your address record.

Cheers
John

Community ModeratorJohnC
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svenivarsson
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Message 8 of 8

Re: ORDI Request

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Great, thank you!

Sven