cancel
Showing results for 
Search instead for 
Did you mean: 
Moderator
Moderator
251 Views
Message 11 of 25

Re: Official complaint unresolved

Hi @Cantona12,

Welcome to the Community and thanks for your posts!

Sorry you're having problems with your broadband speed and that you haven't heard any word back about the complaint you raised.  Can you please post your Hub stats so that the Community can see how your circuit is performing?  Also, enter your phone number here and post a screenshot of the results: Broadband availability checker

Let us know which version of the BT Hub you have and we'll give you the heads up on how to see your Hub stats if you're not sure.

Cheers,

Robbie

0 Ratings
Reply
Sage
233 Views
Message 12 of 25

Re: Official complaint unresolved

Don't forget to remove your phone number before posting the screenshot but leave exchange and cab number.

0 Ratings
Reply
Cantona12
Beginner
200 Views
Message 13 of 25

Re: Official complaint unresolved

It's a BT hub 5
0 Ratings
Reply
Cantona12
Beginner
199 Views
Message 14 of 25

Re: Official complaint unresolved

Thanks
0 Ratings
Reply
Cantona12
Beginner
198 Views
Message 15 of 25

Re: Official complaint unresolved

Thanks for this. Good to know
0 Ratings
Reply
Sage
187 Views
Message 16 of 25

Re: Official complaint unresolved

The HH5 has the connection stats at Troubleshooting/helpdesk.

0 Ratings
Reply
Cantona12
Beginner
176 Views
Message 17 of 25

Re: Official complaint unresolved

Screenshot_20191110-113114.png

0 Ratings
Reply
Sage
156 Views
Message 18 of 25

Re: Official complaint unresolved

I'm sorry but that image is too small to read.

0 Ratings
Reply
Moderator
Moderator
153 Views
Message 19 of 25

Re: Official complaint unresolved

Hi @Cantona12,

Thanks for posting the Hub stats.

I can see that your downstream connection speed is 5.7Mbps.  The circuit is nice and stable too at over 13 days.  What sort of speed are you seeing that makes you feel the service isn't performing as it should?

Enter your phone number here and post the screenshot of the results:  www.dslchecker.bt.com

When posting the screenshot, please remove your telephone number.

Thanks,

Robbie

 

 

0 Ratings
Reply
Cantona12
Beginner
142 Views
Message 20 of 25

Re: Official complaint unresolved

Screenshot_20191110-123634.png

0 Ratings
Reply