Thanks for the post and welcome to the forum. I am sorry to hear of the problems you have had and the extended delay in having Infinity installed. I can help with this. I will need your details to find out what is going on.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
If it's any help, the red cable is just a bog-standard ethernet cable, that happens to have red connectors on the end.
Thanks for the reply, however I think I had said as much when I wrote:
"'no red cable in the box' situation. It wasn't until after he had left, that I realised any Ethernet cable would have worked".
As Dean had previously written "As mentioned before, if you run into any other problems at all with any part of your BT service please feel free to come back to me and I'll get you sorted out". I sent emails on the 8th and 16th this month regarding, I must admit another issue, to date there has been no reponse to these emails.
Today I sent one reiterating these concerns and updating my the 'Oh Dear' saga with the latest encounter with BT.
Looks a tad damp over there.
I would take no notice of these "They are busy....." comments.
They should get unbusy(if there's such a word) and get your problem sorted out.
Do not take no for an answer.
Have a look at this web site http://www.ceoemail.com.
All the email addresses of the people you need are here. Let them know you are not happy in the strongest possible terms, without abuse and they will elevate your problem and hopefully get it resolved for you.
This is the first time I have put this link on this forum, it will be a good experiment to see if it gets deleted.
All the best
Sorry just to to clarify, "they have also now changed there contact method and there old link is now closed"
So is the email address I have been using redacted now not the right one?