On BT Infinity 2 package and getting 51mb?

[JohnC2]

Hi @tom1990 sorry you are not achieving the speeds you would expect.

As your profile looks like it may be banded please send us over your details and we will see what we can do to help remove the banding. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

[imjolly]

This link may help. https://community.plus.net/t5/Library/FTTC-DLM-What-it-is-How-it-works/ba-p/1322799

Just try and maintain a stable connection

[JohnC2]

Hi @tom1990 I called earlier sorry I could not reach you. I just wanted to know that a reset for your profile has been requested. Please can you check you connection on Monday evening and post back to let me know if anything has changed.

Cheers
John

[tom1990]

Sorry I wasn't there. Thank you for doing a reset, I'll reply back then on Monday night. Thanks.

[tom1990]

Hi, I've tested the line a few times tonight and it's changed but still getting same speed. Here are some results ....

[JohnC2]

Hi @tom1990 Thanks for checking that for me. I'll check that the order has completed tomorrow and update you then.

Cheers
John

[tom1990]

OK thanks. Here are the test results.

[pippincp]

Looks like the reset has gone through but there may be a delay for G.INP to be activated. This will be totally automatic and cannot be done manually. I'd give it till the end of the week at least.

[tom1990]

Ok then, thanks. Hopefully all goes well.

[tom1990]

Hi, My speed is still stuck at 50 mb. Did the order go though ?