Hi @tom1990 sorry you are not achieving the speeds you would expect.
As your profile looks like it may be banded please send us over your details and we will see what we can do to help remove the banding. You can contact us by clicking on my user name and selecting contact the mods.
Just try and maintain a stable connection
Hi @tom1990 I called earlier sorry I could not reach you. I just wanted to know that a reset for your profile has been requested. Please can you check you connection on Monday evening and post back to let me know if anything has changed.
Looks like the reset has gone through but there may be a delay for G.INP to be activated. This will be totally automatic and cannot be done manually. I'd give it till the end of the week at least.