Re: On BT Infinity 2 package and getting 51mb? - Page 2

JohnC2 · ‎16-10-2018

Hi @tom1990 sorry you are not achieving the speeds you would expect.

As your profile looks like it may be banded please send us over your details and we will see what we can do to help remove the banding. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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imjolly · ‎16-10-2018

This link may help. https://community.plus.net/t5/Library/FTTC-DLM-What-it-is-How-it-works/ba-p/1322799

Just try and maintain a stable connection

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JohnC2 · ‎20-10-2018

Hi @tom1990 I called earlier sorry I could not reach you. I just wanted to know that a reset for your profile has been requested. Please can you check you connection on Monday evening and post back to let me know if anything has changed.

Cheers
John

	Community Moderator	JohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You

tom1990 · ‎20-10-2018

Sorry I wasn't there. Thank you for doing a reset, I'll reply back then on Monday night. Thanks.

tom1990 · ‎22-10-2018

Hi, I've tested the line a few times tonight and it's changed but still getting same speed. Here are some results ....

JohnC2 · ‎22-10-2018

Hi @tom1990 Thanks for checking that for me. I'll check that the order has completed tomorrow and update you then.

Cheers
John

	Community Moderator	JohnC
Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’	Show your appreciation! Click on the star next to a reply to say thanks	Help guide to using the community? Click below

Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You

tom1990 · ‎22-10-2018

OK thanks. Here are the test results.

pippincp · ‎22-10-2018

Looks like the reset has gone through but there may be a delay for G.INP to be activated. This will be totally automatic and cannot be done manually. I'd give it till the end of the week at least.

tom1990 · ‎22-10-2018

Ok then, thanks. Hopefully all goes well.

tom1990 · ‎28-10-2018

Hi, My speed is still stuck at 50 mb. Did the order go though ?