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Moderator
Moderator
458 Views
Message 11 of 24

Re: On BT Infinity 2 package and getting 51mb?

Hi @tom1990 sorry you are not achieving the speeds you would expect.

As your profile looks like it may be banded please send us over your details and we will see what we can do to help remove the banding. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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Distinguished Sage
Distinguished Sage
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Message 12 of 24

Re: On BT Infinity 2 package and getting 51mb?

This link may help. https://community.plus.net/t5/Library/FTTC-DLM-What-it-is-How-it-works/ba-p/1322799

Just try and maintain a stable connection



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Moderator
Moderator
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Message 13 of 24

Re: On BT Infinity 2 package and getting 51mb?

Hi @tom1990 I called earlier sorry I could not reach you. I just wanted to know that a reset for your profile has been requested. Please can you check you connection on Monday evening and post back to let me know if anything has changed.

Cheers
John

Community ModeratorJohnC
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tom1990
Beginner
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Message 14 of 24

Re: On BT Infinity 2 package and getting 51mb?

Sorry I wasn't there. Thank you for doing a reset, I'll reply back then on Monday night. Thanks.
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tom1990
Beginner
333 Views
Message 15 of 24

Re: On BT Infinity 2 package and getting 51mb?

Hi, I've tested the line a few times tonight and it's changed but still getting same speed. Here are some results ....
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Moderator
Moderator
321 Views
Message 16 of 24

Re: On BT Infinity 2 package and getting 51mb?

Hi @tom1990 Thanks for checking that for me. I'll check that the order has completed tomorrow and update you then.

Cheers
John

Community ModeratorJohnC
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Help others by clicking on ‘Mark as accepted solution’
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tom1990
Beginner
317 Views
Message 17 of 24

Re: On BT Infinity 2 package and getting 51mb?

OK thanks. Here are the test results.SPEEDD22.pngSPEEDDD.png

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Distinguished Guru
Distinguished Guru
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Message 18 of 24

Re: On BT Infinity 2 package and getting 51mb?

Looks like the reset has gone through but there may be a delay for G.INP to be activated. This will be totally automatic and cannot be done manually. I'd give it till the end of the week at least.

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tom1990
Beginner
303 Views
Message 19 of 24

Re: On BT Infinity 2 package and getting 51mb?

Ok then, thanks. Hopefully all goes well.
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tom1990
Beginner
226 Views
Message 20 of 24

Re: On BT Infinity 2 package and getting 51mb?

Hi, My speed is still stuck at 50 mb. Did the order go though ?
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