cancel
Showing results for 
Search instead for 
Did you mean: 
Moderator
Moderator
676 Views
Message 11 of 24

Re: On BT Infinity 2 package and getting 51mb?

Hi @tom1990 sorry you are not achieving the speeds you would expect.

As your profile looks like it may be banded please send us over your details and we will see what we can do to help remove the banding. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
Distinguished Sage
Distinguished Sage
672 Views
Message 12 of 24

Re: On BT Infinity 2 package and getting 51mb?

This link may help. https://community.plus.net/t5/Library/FTTC-DLM-What-it-is-How-it-works/ba-p/1322799

Just try and maintain a stable connection



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Moderator
Moderator
603 Views
Message 13 of 24

Re: On BT Infinity 2 package and getting 51mb?

Hi @tom1990 I called earlier sorry I could not reach you. I just wanted to know that a reset for your profile has been requested. Please can you check you connection on Monday evening and post back to let me know if anything has changed.

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
tom1990
Beginner
590 Views
Message 14 of 24

Re: On BT Infinity 2 package and getting 51mb?

Sorry I wasn't there. Thank you for doing a reset, I'll reply back then on Monday night. Thanks.
0 Ratings
tom1990
Beginner
551 Views
Message 15 of 24

Re: On BT Infinity 2 package and getting 51mb?

Hi, I've tested the line a few times tonight and it's changed but still getting same speed. Here are some results ....
0 Ratings
Moderator
Moderator
539 Views
Message 16 of 24

Re: On BT Infinity 2 package and getting 51mb?

Hi @tom1990 Thanks for checking that for me. I'll check that the order has completed tomorrow and update you then.

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
tom1990
Beginner
535 Views
Message 17 of 24

Re: On BT Infinity 2 package and getting 51mb?

OK thanks. Here are the test results.SPEEDD22.pngSPEEDDD.png

0 Ratings
Distinguished Guru
Distinguished Guru
525 Views
Message 18 of 24

Re: On BT Infinity 2 package and getting 51mb?

Looks like the reset has gone through but there may be a delay for G.INP to be activated. This will be totally automatic and cannot be done manually. I'd give it till the end of the week at least.

0 Ratings
tom1990
Beginner
521 Views
Message 19 of 24

Re: On BT Infinity 2 package and getting 51mb?

Ok then, thanks. Hopefully all goes well.
0 Ratings
tom1990
Beginner
444 Views
Message 20 of 24

Re: On BT Infinity 2 package and getting 51mb?

Hi, My speed is still stuck at 50 mb. Did the order go though ?
0 Ratings