I am the Infinity 2 package with an estimated download speed of 75.5mbp/s and 20mbp/s upload
However my download appears to be capped at 38.71mbp/s and my upload at 2mbp/s. The speeds have been exactly the same since it got installed on the 28th October, leading me to believe my speeds are being artificially capped like I'm on Infinity 1. I looked around and other people seem to have had this problem but I can't find any solution.
I'm not too bothered about my download speeds as 38mbp/s is fine but my upload speeds are really bothering me as I upload a lot of videos to youtube, etc.
hi you are on a very old package with a 2mb upload profile that package has not been available for a very long time
The forum mods will reply to you here and give you their link when they read your post
Please do not send them a PM as this is not the correct contact method and this may delay any reply from them as they may not be back on shift for some time
The forum mods normally replywithin3/5 working days after you have contacted them. Personally to you by email or phone
I'm not sure what you mean. How could that be possible when I only ordered my internet earlier this month and it shows BT Infinity 2 on my bill?
Thanks for posting. I can check this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
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