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Listenup94
Newbie
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Message 1 of 2

Online gaming latency

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Hi , I have been having online gaming issues with BT infinity for sometime , I have a wired connection and my dsl check says I have an A+ line and have spoke to BT and they say my line is fine , I have also recently switched from BT residential to BT business in order to lower my contention ratio however this has made no difference.

I have done a traceroute and there seems to be ping spikes on the 3rd hop when pinging Google’s servers , could this be the culprit of my issues and if so how do I resolve these issues?
Thank you.
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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Online gaming latency

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Welcome to the BT Residential Customers Forum

As you are are on a business account, please could you post on the BT Business forum at http://business.forums.bt.com/

Its not possible to provide support for business connections on this forum.

Thanks

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