Hello. I have just moved into a new building and I am trying to get internet but calling BT Openreach I get told that my flat is not yet ready to receive the connection as the system is not yet active.
I did notice however on the modem this red light on LOS, whcih I am not sure what it means?
I also want to mention that 2 of my neighbours did manage to get internet in to their property, and I was thinking that there migh be something wrong with the modem connection in my property as Openreach can't see this as "fully working". Could it be the red LOS light? Thanks
Welcome to this user forum.
There is no such company as BT Openreach, it just Openreach who provide the network for many other providers, not just BT Retail.
Who have you placed your broadband order with?
The LOS light means there is no Optical input from the external splitter, or its not been connected up yet.