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Aspiring Expert
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Message 1 of 3

Openreach Issue, can't place order as apparently I don't have a line?

Trying to place an order with BT after being with talk talk for 2 years, it won't let me, I thought this was maybe a BT issue so tried my number in other providers EE and Sky same issues.  

When I go to DSL checker I get.

There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line.

 

Help

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Openreach Issue, can't place order as apparently I don't have a line?

The DSL checker only works for BT numbers, that's why you are gettinng the error message there. Try your address in the checker and see what results it returns. It might be that the cabinet is full.

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Moderator
Moderator
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Message 3 of 3

Re: Openreach Issue, can't place order as apparently I don't have a line?

Hi @dj1891

Thanks for your post and apologies that you're having problems placing an order.

Are you any further forward since posting this?  If you're still having trouble post back as we can give you a hand with this from here.

Cheers,

Robbie

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