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Jakkeo
Aspiring Contributor
624 Views
Message 1 of 5

Openreach ONT serial number doesnt match property

Hi I’ve been having problems getting my order completed as the openreach ONT serial number doesn’t match what they have for my property. I called BT who were helpful and told me to email a photo of the ONT to ftthenquiries@bt.com

does Openreach have a number I can contact them directly on to get this sorted?

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4 REPLIES 4
pippincp
Sage
618 Views
Message 2 of 5

Re: Openreach ONT serial number doesnt match property

Not one available to the public. You are not Openreach's customer, your ISP is. Openreach would only tell you to contact your ISP.

Give the FTTP team a ring. 0800 587 4787

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Jakkeo
Aspiring Contributor
610 Views
Message 3 of 5

Re: Openreach ONT serial number doesnt match property

Ive rang them 3 times and they have been very helpful to be fair. The last fella gave me a 30 pound credit for my trouble. I think its literally a case of openreach updating their records and the problem will be solved
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Jaybeem87
Beginner
561 Views
Message 4 of 5

Re: Openreach ONT serial number doesnt match property

I've literally just posted a similar problem as yours (apologies didn't see it!)

I've had this nightmare for over 2 months and even after it was corrected it still managed to be incorrectly changed when there should have been no trigger to do so 😞 

Hope you get it sorted!

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V40LEC
Aspiring Contributor
455 Views
Message 5 of 5

Re: Openreach ONT serial number doesnt match property

I have the same problem - its been 3 months (2nd Dec)

I cant get it fixed and cant leave as the serial number issue is preventing orders being placed - cant even get disconnected

Its been a total farce

Hope you have better luck than me

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