Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Hello everyone! First of all I hope you are all fine, in these crazy weeks. This is my story, sorry if it’s a bit wordy:
- moved into a new property 2 weeks ago, everything from Openreach was already installed, but the LOS light was red. I placed the order with BT
- 3 engineers (at separate times) came to see the property, fixed the LOS light and took the serial number of their modem
- I keep ringing BT about when I can actually activate internet, and they keep saying that “Openreach must update their records”
My question is: do you know how often do Openreach do that? How likely is it that they don’t do it in 2 weeks? I’m just a bit worried, because being a freelance working (or trying to) from home, internet is quite vital for me. I hope that some of you guys can give me some hope. Thank you all so much, and stay safe!