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Aspiring Contributor
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Message 1 of 17

Openreach database has wrong address

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Hello

We are with BT broadband and landline. Although it was a new built when we moved in about 10 years ago, your address lookup still shows the wrong street next to us. A whole estate with 27 properties on the same postcode has the same issue, and that causes constant problems. Can anyone please help to correct it? Thank you.

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16 REPLIES 16
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Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: Openreach database has wrong address

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I have asked mods to see if they can help    they will post here



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
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Moderator
Moderator
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Message 3 of 17

Re: Openreach database has wrong address

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Hi @maRi8

Welcome to the community and thanks for your post!

Sorry for the mix up with the address details we have stored for you.  Is your address correctly listed on >> Royal Mail's address finder? <<

As long as it's correct with Royal Mail we can get it updated for you from here.  Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Please include the address when you send your details over exactly as it is listed with Royal Mail.  We'll be back in touch as soon as you reach the top of our email queue.

Cheers.

Robbie

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Moderator
Moderator
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Message 4 of 17

Re: Openreach database has wrong address

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Hi @maRi8 I've sent you a Private Message please can you check and reply to me.

Thanks
John

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Moderator
Moderator
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Message 5 of 17

Re: Openreach database has wrong address

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Hi @maRi8 Thanks for replying to my PM. I've dropped you an email as the bt.com team would like a screen shot or what you are seeing when you are trying to change your broadband package. Please can you check again and reply to my email with the screen shot attached.

Cheers
John

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Aspiring Contributor
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Message 6 of 17

Re: Openreach database has wrong address

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Dear John

I have just sent a reply to your e-mail with the required screenshots attached.

Many thanks

maRi8

 

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Moderator
Moderator
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Message 7 of 17

Re: Openreach database has wrong address

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Hi @maRi8 Thanks for sending them over and I've forwarded them to get this investigated. Very strange that it does not follow the Royal Mail address format. I'll update you as soon as I hear back

Cheers
John

 

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Moderator
Moderator
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Message 8 of 17

Re: Openreach database has wrong address

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Hi @maRi8 Sorry but I need a bit more information so I have dropped you a PM. Please can you check this and reply back to me.

Cheers
John

 

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Moderator
Moderator
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Message 9 of 17

Re: Openreach database has wrong address

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Hi @maRi8 I called earlier sorry I could not reach you and that this issue has not been resolved yet. Can you post back and let me know some of the problems that the listing of the address incorrectly is causing as this might help me escalate it and get it resolved quicker. 

Cheers
John

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Aspiring Contributor
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Message 10 of 17

Re: Openreach database has wrong address

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Hi JohnC2,

Thank you for your message. I tried to send you a private message in reply as it contains our address, but was not able to send it out as it said you don't have Private Massage enabled. What should I do?

maRi8

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