We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Then get back onto Openreach and demand they update their records. BT Wholesale use the Openreach database for their DSL checker.
Why can't you upload an image.
No idea, I choose a file and it doesn’t attempt to upload, just says no file selected after I choose a file.
Must be an issue with mobile, I can select an image by “choose file”, but I select one and nothing uploads, doesn’t matter either way, thank you for the help, I’ll try to contact openreach and get my records updated.
So, a quick update, I've managed to get Openreach to update their records, they were checking 3 different systems and one of them was showing my line was exchange only, they sent an engineer out because they needed to check how the routing in the cabinet coincided with their existing records to update it properly, got a phone call this morning from Openreach saying everything is showing Fibre to the Cab now, Thanks for all the help people.
I hope you’re well. Sorry for digging out this old thread. I have a question: how did you manage to get Openreach to update their records? I’m in the same situation, where I can’t activate a FTTP line because I don’t show up on their records, whilst having their modem installed and with only green lights.
thank you so much!!
Contact the FTTP team 0800 587 4787. Have the serial number of the ONT to hand as they will need it to register the ONT.
Thank you! I’ve been doing this for the last 10 days, sadly, I’ve given them (and the Openreach engineers) all the serial numbers I have. Seems weird that it’s taking them so long just to ‘tick a box’...any advice?
thank you so much for your help