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Sage
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Message 11 of 21

Re: Openreach or BT records wrong?

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Then get back onto Openreach and demand they update their records. BT Wholesale use the Openreach database for their DSL checker.

Why can't you upload an image.

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Beginner
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Message 12 of 21

Re: Openreach or BT records wrong?

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No idea, I choose a file and it doesn’t attempt to upload, just says no file selected after I choose a file.

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Sage
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Message 13 of 21

Re: Openreach or BT records wrong?

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You should just click on the camera icon and select the file.

2018-07-11 14_54_38-Reply to Message - BT Community.png

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Beginner
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Message 14 of 21

Re: Openreach or BT records wrong?

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Must be an issue with mobile, I can select an image by “choose file”, but I select one and nothing uploads, doesn’t matter either way, thank you for the help, I’ll try to contact openreach and get my records updated.

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Beginner
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Message 15 of 21

Re: Openreach or BT records wrong?

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So, a quick update, I've managed to get Openreach to update their records, they were checking 3 different systems and one of them was showing my line was exchange only, they sent an engineer out because they needed to check how the routing in the cabinet coincided with their existing records to update it properly, got a phone call this morning from Openreach saying everything is showing Fibre to the Cab now, Thanks for all the help people.

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Sage
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Message 16 of 21

Re: Openreach or BT records wrong?

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Thanks for letting us know. Glad you got it sorted.

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Beginner
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Message 17 of 21

Re: Openreach or BT records wrong?

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Dear MrNeeds,

I hope you’re well. Sorry for digging out this old thread. I have a question: how did you manage to get Openreach to update their records? I’m in the same situation, where I can’t activate a FTTP line because I don’t show up on their records, whilst having their modem installed and with only green lights. 
Any suggestion?

thank you so much!!

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Sage
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Message 18 of 21

Re: Openreach or BT records wrong?

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Contact the FTTP team 0800 587 4787. Have the serial number of the ONT to hand as they will need it to register the ONT.

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Beginner
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Message 19 of 21

Re: Openreach or BT records wrong?

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Thank you! I’ve been doing this for the last 10 days, sadly, I’ve given them (and the Openreach engineers) all the serial numbers I have. Seems weird that it’s taking them so long just to ‘tick a box’...any advice?

thank you so much for your help 

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Sage
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Message 20 of 21

Re: Openreach or BT records wrong?

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