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Message 1 of 6

Openreach says 'superfast accepting orders' but I can't order any fibre services

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Can someone explain please why I still can't order any fibre broadband, despite openreach stating that providers are accepting superfast broadband? This is what it says...

Screen Shot 2018-06-09 at 22.01.45.png

 

 and then when I click on the 'accepting orders' pdf, it says this...

 

Screen Shot 2018-06-09 at 21.59.02.png

 

 Any explanation as to why I still can't upgrade my painfully slow internet would be greatly recieved - thanks!

 

 

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Message 2 of 6

Re: Openreach says 'superfast accepting orders' but I can't order any fibre services

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@fibrewanter24 wrote:

Can someone explain please why I still can't order any fibre broadband, despite openreach stating that providers are accepting superfast broadband? This is what it says...

Screen Shot 2018-06-09 at 22.01.45.png

 

 and then when I click on the 'accepting orders' pdf, it says this...

 

Screen Shot 2018-06-09 at 21.59.02.png

 

 Any explanation as to why I still can't upgrade my painfully slow internet would be greatly recieved - thanks!

 

 


can you please post the results of this checker eiting out your phone number  please   https://www.btwholesale.com/includes/adsl/adsl.htm

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Message 3 of 6

Re: Openreach says 'superfast accepting orders' but I can't order any fibre services

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Screen Shot 2018-06-11 at 11.42.42.png

Many thanks.

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Message 4 of 6

Re: Openreach says 'superfast accepting orders' but I can't order any fibre services

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according to the dslchecker results you can order FTTC but due to your distance from your street cabinet the estimated speed range is 14/8mb with up speed 1.2/0.8mb

you should be able to phone options team to upgrade 0800800030



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Message 5 of 6

Re: Openreach says 'superfast accepting orders' but I can't order any fibre services

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Ok thanks for that.

So even though it says 'superfast accepting orders', I will only be able to get the estimated speed range is 14/8mb with up speed 1.2/0.8mb for the foreseeable? Or is there a chance that I might be able to get faster in the coming future (as openreach have recently been putting cables up around my home)?
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Message 6 of 6

Re: Openreach says 'superfast accepting orders' but I can't order any fibre services

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at present that is best fibre connection you can get due to your distance from the street cabinet.  I may be at some future date openrach will provide FTTP but we all hope that will happen sometime



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