cancel
Showing results for 
Search instead for 
Did you mean: 
ippybob
Beginner
234 Views
Message 1 of 2

Orange Light Broadband and Phone line not working

Hello

 

I been with BT infinity for nearly 3 months now and today well last night 12:30am it went off. Orange light in broadband. I left it alone but in the morning it still like that.

 

Restarted everything no luckl. I phone up the BT helpline using my mobile because for some reason the house phone line not working aswell. It was very noisy and loud nearly hurt my ears.

 

Anyway I BT dude said something wrong with phone line/broadband. It open a fault request now. I think someone is coming up 2moz I dont know but on the screen it says "BT will take around 3 days to fix this"

 

Anyway anyone has this before? Im gutting! NO internet for least 3 days now 😞

 

Miss League of Legends.....guess its XBOX 360 offline mode Gears of War 3 lol 

0 Ratings
1 REPLY 1
Distinguished Guru
232 Views
Message 2 of 2

Re: Orange Light Broadband and Phone line not working

Hi

have you proved that the fault is not in your premises?

 

If not you will need to try a known working phone in the test point of your main telephone socket shown here.NTE 5 Backplate.jpg

 

If you don't get dial tone when plugged in here the fault is external to your premises, if you do get dialtone the fault is within your premises.

(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
0 Ratings