Hello, please forgive me if a similar question has been submitted before, I couldn't find anything relevant searching the forum.
I am a BT customer broadband only for 3 years now with no problems so far. I moved to a new flat on the 25/07/2024 and followed the process of moving home online etc and eventually received the text from BT that my broadband in the new flat is up and running. However, since the first day I have no broadband at all. Smarthub2 shows orange flashing light. I have turned on/off factory reset countless times and sometimes instead of orange, a purple flashing light shows. But 90% of the times is orange flashing light. The flat has two master sockets (each in different rooms) and I am using the master socket 5C with the "grey ends" cable directly connected to the router, without any filter.
I have gone through the BT guide of what each light means but to be honest, it is not really helpful 😕.
The most annoying part is that this issue has been raised since day 1 with BT, an engineer was booked to attend today (that is 3 weeks later since the day I received the text that the connection is up) and didnt showed up at all!
I am very disappointed because the cellular signal is very poor in the building and I have a sick family member hospitalised abroad and have to walk around the streets to be able to communicate. Also took unpaid day off from my workplace to be here for the engineer but, as I said, never showed up.
I had to call myself BT again and was told a new appointment was booked but I really need the Internet connection back ASAP
Apologies for the lengthy message.
