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Wealey88
Beginner
625 Views
Message 1 of 28

Orange light every 10 mins!!!

Hi Guys, 

New to the forums and about to lose my mind! 
Never ever had an issue with BT.

Last two weeks I have had constant drops in connection. Hub will go pink then orange and then reconnect. Kicking me out of everything that I’m doing. 

Massive issue when on video calls for work at home!!! 

Engineer sent out.. all fine.. line good no worries. 

He left and it continued..

 

Phoned BT - assured me that it was absolutely the router needing to be replaced. But I couldn’t have it as I was out of contract so I’d have to pay. I’m thinking I should trust the last one the phone renews contract gets Hub2 sent out.

Made no difference.. as I type this it has gone orange 8 times in 10 minutes! 

It’s unusable.. and now I’m stuck in a two year contract. Absolute stitch up!

 

Any help would be appreciated!! 

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27 REPLIES 27
samtheaspie
Aspiring Expert
613 Views
Message 2 of 28

Re: Orange light every 10 mins!!!

Hiya,

For the mods to help, Can you post your line stats by going to 192.168.1.254 and then clicking on advanced options, technical log. Paste what you see and someone should help you. 

Did you change absolutely everything from filters and cables to the hub? Something not quite right.

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Wealey88
Beginner
611 Views
Message 3 of 28

Re: Orange light every 10 mins!!!

Appreciate the message and yes mate.. the engineer if stuck me a new socket on! Ill do what you suggested now! 

Wealey88
Beginner
600 Views
Message 4 of 28

Re: Orange light every 10 mins!!!

06C01C92-2223-4C84-93C9-66834CF49579.jpeg

8B941E9B-9138-4E86-ADE0-DB7A15377B2E.jpeg

 

Hope that’s readable! 

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imjolly
Distinguished Sage
Distinguished Sage
594 Views
Message 5 of 28

Re: Orange light every 10 mins!!!

When I zoom in it is blurred and not readable     can you use the camera function to upload the stats

Any line noise  dial 17070 option 2 should be silent and best with corded phone



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Wealey88
Beginner
587 Views
Message 6 of 28

Re: Orange light every 10 mins!!!

My bad! 

This is the latest log for past hour roughly.. 

 

535D6960-C838-4628-8441-31F0B081B3AE.png

A5558980-7DC0-4699-B4A4-26C17D6386A5.png

 

hope that helps. . noticed there’s a few bits on there that says DOWN at end of it.. dunno if that is good or bad haha! 

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Wealey88
Beginner
581 Views
Message 7 of 28

Re: Orange light every 10 mins!!!

Infact there’s a few failed/downs on there that I reckon may give you legends some idea of the issue! 

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licquorice
Distinguished Sage
Distinguished Sage
579 Views
Message 8 of 28

Re: Orange light every 10 mins!!!

You have an intermittent line fault that the engineer failed to diagnose, you need another engineer visit.

Wealey88
Beginner
577 Views
Message 9 of 28

Re: Orange light every 10 mins!!!

How come you can diagnose that within one picture but he couldn’t work that out in 30 mins while being in my house! 

I appreciate the help.. but also getting a bloody engineer out is a challenge in itself!! 

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licquorice
Distinguished Sage
Distinguished Sage
574 Views
Message 10 of 28

Re: Orange light every 10 mins!!!

I haven't worked it out, but from your first post it has all the hallmarks of an intermittent disconnection and the log shows confirms the disconnections. Have you tried a quiet line test 17070?

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