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Anonymous
Not applicable

on ‎16-12-2020 21h43

4,673 Views
Message 11 of 13

Re: Orange light on hub- can't connect to Internet.

If you're on Halo then you're entitled to a 4g Hub to get you by until they fix the problem.

I had that same fault a month or two back and the cause was external to our property, have you checked the Service Status Page to see if there's a fault in your area. See https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31 

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Anonymous
Not applicable

on ‎16-12-2020 21h58

4,664 Views
Message 12 of 13

Re: Orange light on hub- can't connect to Internet.

@Keith_Beddoe 

When I had this fault it was just a solid orange light, no blue. Maybe it's different with me being on FTTP?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎16-12-2020 22h03

4,660 Views
Message 13 of 13

Re: Orange light on hub- can't connect to Internet.

@Anonymous wrote:

@Keith_Beddoe 

When I had this fault it was just a solid orange light, no blue. Maybe it's different with me being on FTTP?

Probably so, as you had a modem, which might  be the case here. Could even be an old white Openreach modem plugged into the phone line?

@MarieP 

I assume you do not have a direct fibre into your property?

Do you have any other Openreach equipment, like another box with lights on?

What is actually plugged into your phone line?

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