Just trying to install my new smart hub 2. Followed instructions but all I get from the router is solid orange light. Have been through all the troubleshooting guides (powercycle modem, different cables etc.) but no luck. Previous house owners also had BT fibre, they had no problems. I also tried their old smarthub but same orange light. Any help appreciated.
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Do you have a dial tone on your line? Are you connecting to the master socket?
do you have FTTP and connecting to an ONT like this
if not the are you connecting to the hub to the phone socket preferably the master of the phone socket that has a dial tone
Does your hub have a red WAN port, if not you will need to configure LAN port 4 as a WAN port in Advanced settings > Broadband > Full Fibre (FTTP) mode
Can you confirm the colours of all the LEDs on the ONT and whether they are flashing or persistent.
@supertedsterWhat does what mean? There should be nothing between the ONT and hub. In the OP FTTP wan't mentioned so I presumed (wrongly) the OP was referring to an FTTC connection. Shows how important it is to give good information in an opening post requesting help.