Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
supertedster
Contributor

on ‎03-08-2021 17h59

2,539 Views
Message 11 of 25

Re: Orange light on new smart hub 2

Go to solution
"Yes the hub has the red WAN port, which I've tried in the 4 ports on the modem."

I was asking about this and wondering about the 4 port modem?
Cheers
Ted
pippincp
Distinguished Sage

‎03-08-2021 19h31 - edited ‎03-08-2021 19h32

2,521 Views
Message 12 of 25

Re: Orange light on new smart hub 2

Go to solution

@supertedsterFurther evidence of making clear what you are asking about. However, there is no 4 port ONT in use by Openreach, there was a 2 port one but the second port was for Fibre voice which has been discontinued. Present ONTs have only one port.

As to the rest without an answer from the OP we  can only assume that the hub has a red  ethernet port and the OP was referring to the ethernet cable supplied with the red ends, not that either the ONT or hub knows or cares what colour the ends of the cables are.

sjm1
Aspiring Contributor

on ‎03-08-2021 20h03

2,506 Views
Message 13 of 25

Re: Orange light on new smart hub 2

Go to solution

Sorry, I assumed the white box in the wall was an ONT.  Here's some photos of the setup. Solid green lights on power, optical and Lan1bt01.jpgbt02.jpgbt03.jpg

0 Ratings
Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎03-08-2021 20h14 - edited ‎03-08-2021 20h16

2,499 Views
Message 14 of 25

Re: Orange light on new smart hub 2

Go to solution

@sjm1 

When did BT tell you your service was activated, as you cannot assume an existing connection will work?

What service did you order from BT Retail?

You have an FTTP connection which has probably not yet been configured, but you have everything connected up correctly.

pippincp
Distinguished Sage

on ‎03-08-2021 20h15

2,498 Views
Message 15 of 25

Re: Orange light on new smart hub 2

Go to solution

Looks like I was wrong, haven't seen one of those ONTs before.

sjm1
Aspiring Contributor

on ‎03-08-2021 20h37

2,487 Views
Message 16 of 25

Re: Orange light on new smart hub 2

Go to solution
I ordered Full Fibre 100, was sent an email it was ready to use 26th July. Anyone from BT here that can check this?
0 Ratings
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎03-08-2021 20h39

2,482 Views
Message 17 of 25

Re: Orange light on new smart hub 2

Go to solution

This is just a customer to customer forum, you would need to contact BT.

imjolly
Distinguished Sage
Distinguished Sage

on ‎03-08-2021 21h05

2,464 Views
Message 18 of 25

Re: Orange light on new smart hub 2

Go to solution

Phone FTTP TEAM and see if they can help you 08005874787



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
licquorice
Distinguished Sage
Distinguished Sage

on ‎03-08-2021 21h12

2,460 Views
Message 19 of 25

Re: Orange light on new smart hub 2

Go to solution

Not seen an ONT like that before but I suspect the 'Internet' LED would be lit if the service was activated.

Perhaps @Starwire might be along to enlighten us, if you'll forgive the pun.

Starwire
Recognised Expert

on ‎03-08-2021 21h45

2,449 Views
Message 20 of 25

Re: Orange light on new smart hub 2

Go to solution

That’s an ECI ONT. Very rare.

I believe Openreach only used ECI in the original FTTP Trial Areas before switching to Huawei and then subsequently Nokia.

Personally I wouldn’t want to be on ECI, it’s antiquated and the speeds are limited. Last I heard they were supposed to be removing ECI Head Ends in favour of Nokia.