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Michaelbr
Aspiring Contributor
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Message 1 of 5

Order complete but service has not changed?

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hi

i put an order in on the 12th October 2020 to update my contract which says complete I went from fibre 250 to fibre 500 I have not received any confirmation by email also my service has not changed it’s still showing 300/50 can anyone chase this up for me please 

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licquorice
Distinguished Sage
Distinguished Sage
551 Views
Message 2 of 5

Re: Order complete but service has not changed?

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Not on here, no. This is a customer to customer self help forum. You need to call the FTTP team on 0800 587 4787

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Michaelbr
Aspiring Contributor
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Message 3 of 5

Re: Order complete but service has not changed?

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I have tried to call but after 25minutes hanging on ringing I gave up.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Order complete but service has not changed?

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I'm afraid you will need to be more patient, they are the only team that can help.

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Michaelbr
Aspiring Contributor
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Message 5 of 5

Re: Order complete but service has not changed?

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Mods can close this now it’s all been done thanks 

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