cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Newbie
548 Views
Message 1 of 5

Order has been cancelled

Go to solution

Hi all

 

I placed an order for fibre Sunday and today the order updates reads;

Order amended
for Broadband & Digital Voice

Your broadband order has been cancelled

Your phone order has been cancelled

0 Ratings
Reply
4 REPLIES 4
Highlighted
Distinguished Sage
Distinguished Sage
542 Views
Message 2 of 5

Re: Order has been cancelled

Go to solution

were you moving ISP.

were you ordering FTTC  or FTTP



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Highlighted
Newbie
535 Views
Message 3 of 5

Re: Order has been cancelled

Go to solution

Hi imjolly

 

No. It's a new build so not moving isp.

I was ordering FTTP.

 

From, the tracking, it appears the equipment (modem etc) are still due to arrive Wednesday ready for activation on Thursday.

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
530 Views
Message 4 of 5

Re: Order has been cancelled

Go to solution

Openreach will not enter your property which is needed for FTTP until June at earliest

https://www.ispreview.co.uk/index.php/2020/03/covid-19-openreach-stop-uk-broadband-isp-and-phone-wor...



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Highlighted
Newbie
503 Views
Message 5 of 5

Re: Order has been cancelled

Go to solution

Thank you imjolly. That was my thought.

The property is empty but I know that's irrespective of the unfortunate situation.

Thank you for your help.

0 Ratings
Reply